FAQ | LUSTR'E jewellery

Orders & Shipping

We offer complimentary shipping based on your delivery region:

Latvia — free on orders over €50
Lithuania & Estonia — free on orders over €70
European Union — free on orders over €120
International — free on orders over €150

Shipping costs are calculated automatically at checkout according to your location.

Delivery within the EU: 2–5 business days.
Outside the EU: delivery times vary by location.

Orders within the EU are not subject to additional duties.
For deliveries outside the EU, customs fees or import taxes may apply and are the responsibility of the recipient.

Once your order has been dispatched, you will receive a confirmation email with a tracking link.
Tracking information becomes active within 24 hours.

Returns & Exchanges

Returns are accepted within 14 days of delivery.
Items must be unworn, in their original condition and packaging.

Exchanges are available for eligible items within 14 days of delivery.
If you wish to exchange a piece, please contact us before returning the item.

Refunds are issued to the original payment method once the returned item has been received and inspected.
Processing time may vary depending on your payment provider.

Product & Care

Most Lustr'e jewellery are crafted from stainless steel or sterling silver, materials generally considered hypoallergenic.
However, individual sensitivities may vary.

Avoid prolonged contact with water, perfume, and chemicals.
Store each piece separately to preserve its finish and surface.

All Lustr'e jewellery are delivered in signature packaging.
Additional gift wrapping options may be available at checkout.

Payment

We accept major credit and debit cards, as well as secure online payment providers displayed at checkout.

Discount codes can be entered at checkout before completing your purchase.
Only one code may be applied per order unless stated otherwise.