1. Overview
You have the right to return your order within 14 days of delivery.
To be eligible for a return, items must be unused, in original condition, and returned in their original packaging.
Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.
2. How to Request a Return
o initiate a return, please contact us at baiba@lustrejewellery.co
Include:
- Your name
- Order number
- Product(s) you wish to return
- Date of purchase
You will receive instructions on how to proceed.
Items must be shipped back within 14 days from the date of delivery.
Returns must be sent from the country where the order was originally delivered.
3. Return Conditions
Returned products must:
- Be unworn and unused
- Be complete with all parts and accessories
- Be returned in original packaging
We recommend using a trackable shipping service for higher-value items. We are not responsible for returns lost in transit.
4. Exchanges
Exchanges are available only for defective or damaged items.
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and include photographic evidence where possible.
5. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Sale items
- Custom or made-to-order pieces (if applicable)
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us promptly at baiba@lustrejewellery.co with:
- Your order number
- A description of the issue
- Photographic evidence
We will review the matter and provide further instructions.
7. Refunds
Once your returned item has been received and inspected, your refund will be processed to the original payment method.
Refunds are issued within 14 days of receiving the returned item.
Processing times may vary depending on your payment provider.
8. Gift Returns
If the item was marked as a gift and shipped directly to you, you may receive store credit once the returned item has been received.
If the order was not marked as a gift, the refund will be issued to the original purchaser.
9. Late or Missing Refunds
If you have not received your refund:
- Please check with your bank or payment provider
- Processing times may vary depending on financial institutions
If you still require assistance, contact us at baiba@lustrejewellery.co